Returns and refunds - FAQs

When placing your order, you can pay in full, put down a deposit, or arrange a finance agreement.

Any outstanding balance must be paid before a delivery can take place. You can do this over the telephone using your debit, or credit card. Alternatively, you can call into any of our stores to pay your balance prior to delivery. No order will be delivered unless full payment has been received beforehand or a valid finance agreement is in place.

We require cleared funds before delivery.  For the security and safety, our delivery staff are unable to accept cash.

If you have taken out a finance agreement in-store, it will be processed once a delivery date has been arranged. Payment to the finance company will be taken from your account by direct debit approximately one month after the delivery of your goods. However, if you require us to store your goods for you any longer than two weeks, we will automatically process your finance agreement.