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Delivery & Returns

Furniture World delivery & returns information

Here at Furniture World we use a wide variety of reputable couriers that cover our UK Mainland and Scottish deliveries to ensure your goods are delivered in a timely, professional manner. Our experienced couriers range from small parcel specialists for lighter items such as lamp tables and accessories or, white glove 2 man specialists for larger goods. 

We are proud to be a leading furniture retailer in our home of Cornwall and have our own fleet of vehicles that cover orders from Cornwall and Devon. Our skilled and friendly delivery team have years of experience to ensure your goods are delivered to a high standard.

We understand that hidden delivery charges can be frustrating, that's why we have included this handy table below that clearly explains our delivery costs. No matter your location across mainland UK*, we have an option for you.


Delivery Times & Charges

To keep your costs to a minimum, our delivery rates are on a 'per order' basis, rather than 'per item'.

If you have ordered multiple items, we will contact you to ask if you wish to have all items delivered together, as lead time may vary, or receive them as they arrive in stock. 


DELIVERY PROCESS TIMESCALE         PRICE        
Click & Collect

 

Order online and collect from a store

or warehouse of your choice.

 

Once in store you will receive a notification that your goods are

ready to collect. (Please check store and warehouse opening times).

FREE

Oak City Products*

Room of Choice

 

For items in stock, we will process your order within

2 working days. For backorder items we will notify you

regarding the expected arrival date for your stock.

 

This is dependant on the size and weight of the item. Smaller items are generally sent

with a small parcels courier meaning delivery can be within 24-48 hours.

Larger items require a 2 man delivery service and can take 5-7 working days.

FREE

UK Mainland*

Room of Choice 

As soon as your order is in stock we

will call you to arrange delivery. 

 

This is dependant on the size and weight of the item. Smaller items are generally sent

with a small parcels courier meaning delivery can be within 24-48 hours.

Larger items require a 2 man delivery service and can take 5-7 working days.

 

£30

Cornwall & Devon

Room of Choice

 

As soon as your order is in stock we

will call you to arrange delivery. 

 

 

Once stock has arrived our booking-in team will contatct you within a week

to arrange a delivery date. Once a delivery date has been agreed we will use

our own fleet of delivery vans and our own highly skilled delivery drivers to deliver your items. 

 

£20

 

Cornwall & Devon

Room of Choice &

Unpack & Removal

of Wrapping

 

As soon as your order is in stock we

will call you to arrange delivery. 

Once stock has arrived our booking-in team will contatct you within a week

to arrange a delivery date. Once a delivery date has been agreed we will use

our own fleet of delivery vans and our own highly skilled delivery drivers to deliver your items. 

£40

Lower Scotland*

Room of Choice

 

As soon as your order is in stock we

will call you to arrange delivery. 

 

 

This is dependant on the size and weight of the item. Smaller items are generally sent

with a small parcels courier meaning delivery can be within 24-48 hours.

Larger items require a 2 man delivery service and can take 5-7 working days.

 

£69

Scottish Highlands*

Room of Choice

 

As soon as your order is in stock we

will call you to arrange delivery. 

 

 

This is dependant on the size and weight of the item. Smaller items are generally sent

with a small parcels courier on an economy service and can be delivered within 3-5 days.

Larger items require a 2 man delivery service and can take 5-7 working days.

 

£89

 

Channel Islands*

Quote required

 

 

Whilst we do not offer direct delivery to the Channel Islands

using our own fleet of couriers, you can arrange a quote from

a third party company called Ship 2 Me.

Simply sign up to Ship 2 Me's website and they will provide

you with a quote to have your items delivered.

Once confirmed we will then arrange delivery into Ship 2 Me's

main hub in the UK mainland where it will then be

processed for delivery to your address. 

 

This is dependant on the size and weight of the item. Smaller items are generally sent

with a small parcels courier on an economy service and can be delivered within 3-5 days.

Larger items require a 2 man delivery service and can take 5-10 working days.

£*

Quote Required

 


PLEASE NOTE 

Small items can be sent via our couriers which will be to your front door, larger items will be delivered as a two-man service to a room of your choice. *

Please contact us to confirm the price for delivery to your area if it is outside of Mainland England and Wales.

*Areas such as Scottish Highlands, UK Islands and Scottish Islands may incur a surcharge, please contact us for more information and to confirm a price. Unpack and assemble can be arranged for a surcharge which will be dependant on the item being delivered.

*Oak City Products are only products that include the "Oak City Collection" label. All other products use other postage methods as shown in the table above.


Returns

At Furniture World, customer satisfaction is our main priority and we want you to be 100% happy with your purchase from us.

Once the item is delivered please check it to make sure it's the item you have ordered, also make sure that you check the item for damages, if you spot something on the item(s) or the packaging please note the issue down on the delivery note before you sign up for the delivery. This will help us to put our claim forward with our suppliers/delivery company.

At the point of delivery, you have 14 days in which you can decide to return the item to us if the item is unsuitable or you have changed your mind.

If you are not happy with your new item of furniture then please contact us via telephone or e-mail where we can advise you on arranging a collection of the unwanted item. We ask that all customers retain the packaging until they are 100% happy with their new furniture as this will be required should any item need to be returned to Furniture World. Once the item is returned to our depot and checked, a full refund will be issued to you. When returning items to us they must be in exactly the same condition as they were delivered to you and include all original packaging.

For any exchange or refund, we must be contacted within 7 days of delivery. We retain the right to refuse refunds after this time and where items are returned to us in an unsatisfactory condition. This does not affect your statutory rights.

Unfortunately, damages do occasionally happen and if this is unfortunate enough to happen to your order, then please contact us immediately where we will do everything to replace the damaged item for you. We will require photographic evidence of any damage and once received can resolve your order. If your order is received damaged or you are not 100% happy with the quality please contact us on sales@furnitureworld.co.uk referencing your name and postcode together with images of the damaged item. Once we have received photographs from you we will liaise with you to arrange a replacement delivery and collection, if this is not satisfactory a refund can also be arranged.

Please do not hesitate to contact us if you are not fully satisfied with your item. We will do our utmost to resolve any issues.


Refunds & Cancellation

You have the right to cancel your order within 14 days, except for the following:

- Items that cannot be resold for Health and Safety reasons; e.g. Beds, Pillows and Duvets that have been opened and used.

- Flatpack furniture that has been assembled

Should you find that your items are unsuitable, or you change your mind:

- Special Order Items such as Sofas with specific fabrics that we have ordered and have been manufactured specifically for you can be cancelled but this would be subject to a re-stocking charge that will be dependent on the item’s location and its value.

All returns for items that are either deemed not suitable or a customer has changed their mind on will be subject to a collection charge that will be dependent on the item’s location and its value.



Frequently Asked Questions


Making Changes To Your Order?

Many items are made to order and therefore these cannot be amended once the order has been placed, this is usually within 5 days.

We know that any issues are stressful with this kind of purchase, so we are ALWAYS at the end of the phone or contactable via email to assist you through the buying journey.


What If My Furniture Doesn't Fit?

Whilst our delivery team are used to dealing with tricky spaces, they do need to know if there are any difficulties to deal with on arrival. You can let us know if you think there may be a problem by letting us know in the comments box at the website checkout.


What If My Order Is Taking Longer Than Expected?

Whilst we do everything we can to make sure your order gets to you when promised, sometimes the unexpected can cause a delay. You can be sure that if this happens, we’ll be working hard to put things right as quickly as possible. In the meantime, you can always get a live update by calling our sales team on 01209 210080.