Product problems - FAQs

It is your responsibility to ensure that there is sufficient access for goods ordered to go through doorways, halls, etc, and to fit into your room comfortably. Your sales adviser can supply you with measurements of the product. If you are still unsure, for an additional charge we can deliver the floor model to your address to make certain that it will fit.

Please note if goods are ordered and we are unable to get them into the property a restocking charge will be applied.

In the first instance, please inform the delivery team and ask them to make a note of the fault/s on the delivery paperwork. This will then be reported back to the store where you purchased the item. In turn they will then contact you with the course of action to be taken to rectify the situation. If our delivery team have left and you notice a fault, please contact the store immediately quoting your order number.

Any obvious fault must be notified to the store within 7 days, if you fail to do so you may lose your right to reject the goods.