Placing or changing an order - FAQs

Yes, we can arrange for your old furniture to be taken away when we deliver your new order on a “like for like” basis. This service is chargeable and your sales adviser will be pleased to inform you of the cost.

For health and safety reasons we do not remove old beds, or mattresses. Removal of existing furniture is dependent on its condition. Our delivery personnel have instructions not to remove any badly soiled furniture from your property. Should this be the case, your collection charge will be refunded.

Yes, you can collect from our distribution centre at Redruth. Alternatively, we can deliver the goods to your nearest store and you can collect from there. (Our St Austell store can only take small items, due to lack of storage space, Please ask us for guidance if you require pick up from the St Austell store).

Unfortunately, orders relating to finance agreements have to be delivered to the address given.

Please contact the store where you made your purchase immediately to inform them. They will discuss the options with you. If your order is being made specially, it may not be possible to cancel it and this will result in a minimum 20% restocking charge being applied. Cancelled stock items may incur an administration charge.

Please contact the store where you made your purchase immediately, and inform them. They will discuss the options with you.