Delivery queries - FAQs

This depends on whether the item is on a “special order” basis, or from stock. Stock items can usually be delivered within two weeks. Products that are ordered specially, can take between 2 – 14 weeks to arrive. Your sales adviser will notify you of the current lead time at the point of order.

When your order is received at our distribution centre, you will be notified by text or telephone to arrange a convenient delivery date.

Our standard delivery days are Monday to Friday. We are happy to ring you half an hour before arrival so you can meet our delivery staff at your address if you are at work.

Our delivery personnel will ring you when they are on their way, to give you an approximate time of arrival. However, please bear in mind that this may change if we encounter problems on the roads. If this does happen our delivery team will ring and advise you of a revised time.

Please ensure that any items of value are removed from the route through which your furniture will be carried i.e. mirrors, pictures, ornaments, etc. We would also advise putting down a protective covering on your floor. This is due to the nature of the weather and the products covering, which may have become soiled during transit.

Whilst all due care and attention will be taken by our delivery staff, they cannot be held responsible for minor damage caused when effecting your delivery.

Our standard delivery charge covers the furniture being placed inside the property – usually in the hallway or the first available space.  Our premium delivery service covers the furniture being delivered to the room of your choice.  Our delivery staff will then unwrap and remove the packaging, positioning the furniture where you want it.  You will be asked to sign a delivery note – please ensure you have inspected your furniture before signing.

We can assemble partially assembled furniture, but this is in on a chargeable basis, please ask your sales adviser for a price. We do not assemble self-assembly bedroom furniture.

Yes, you can, but the part delivery needs to be paid for and your initial deposit will remain on the order until the remaining goods are delivered.

We can undertake to store goods for a period of two weeks. If you require us to continue to store your goods beyond this, then full payment on the order will be required. We will then store your goods up to a maximum of three months.

If purchased on a finance agreement and you wish us to store the goods beyond two weeks, we will process the agreement with the finance company.