Gallery Direct Delivery Information

Order Gallery Direct furniture from Furniture World and receive free standard delivery to mainland UK.

Gallery Direct products are delivered directly from the manufacturer using an appropriate parcel carrier or furniture delivery team. The service used depends on the size, weight and delivery requirements of your order.

At a glance

• Free standard delivery to mainland UK

• Products delivered directly from Gallery Direct

• Smaller products may arrive by parcel carrier

• Larger furniture is delivered using a specialist furniture service

• Delivery takes place Monday to Friday

• Tracking or delivery updates are provided where available

• Selected products may qualify for an enhanced delivery service

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Check the delivery estimate for your product

The most accurate current delivery estimate is shown on the individual product page.

Look for the delivery estimate near the product price or within the Delivery section. This estimate combines the product’s expected availability with the time required to arrange delivery.

Important: An “in stock” message means the product is showing as available from Gallery Direct. It does not mean that it is held at a Furniture World store or available for immediate collection.

View Gallery Direct products

Is Gallery Direct delivery free?

Yes. Standard delivery of Gallery Direct products is free to Furniture World customers within mainland UK.

The delivery charges shown on Gallery Direct’s own trade website are charges for retailers. They are not the prices Furniture World customers pay.

If an optional enhanced service or a delivery outside the standard mainland UK area is available, we will explain any applicable charge before arranging it.

How Gallery Direct delivery works

1. Place your order with Furniture World

Complete your purchase online, in one of our stores or over the telephone.

Please ensure that your telephone number, email address and delivery address are correct. These details may be shared securely with Gallery Direct and its delivery partners so they can arrange your delivery.

2. Gallery Direct confirms availability

Gallery Direct supplies Furniture World with live stock information. Once your order is processed, stock will be reserved where available.

Although this stock feed is updated regularly, availability can change quickly—particularly during sales and other busy periods. We will contact you if the confirmed availability differs from the estimate shown when you ordered.

3. Your delivery service is allocated

Smaller products that can be delivered safely as parcels are sent through a parcel carrier.

Larger, heavier or more complex furniture is allocated to Gallery Direct’s specialist delivery fleet or another suitable furniture carrier.

4. You receive a delivery update

Depending on the service used, you may receive an update by telephone, text message, email or WhatsApp.

Gallery Direct fleet deliveries are normally allocated an AM or PM window rather than a precise arrival time.

5. Your order is delivered

Deliveries normally take place between 7am and 7pm, Monday to Friday, excluding public holidays.

Please ensure that somebody aged 18 or over is available where a signature or access to the property is required.

How long does Gallery Direct delivery take?

Delivery estimates depend on whether the product is currently available and which service is required.

Smaller products

Subject to stock, smaller products may be dispatched by parcel carrier within approximately 24–48 hours. A next-working-day service may be used after dispatch where available.

Larger furniture

Subject to stock, larger furniture is normally passed to Gallery Direct’s delivery fleet within approximately seven days. The actual delivery date will depend on the delivery route, your location and carrier availability.

Stock due at a later date

If a product is awaiting stock, the estimate shown on its Furniture World product page will reflect the expected availability information supplied by Gallery Direct.

All dates and timescales are estimates unless Furniture World has expressly agreed a fixed delivery date with you.

Live stock and lead-time information

Furniture World uses a live Gallery Direct stock feed to provide current product availability and estimated lead times.

Stock can sell quickly, especially during busy periods, and there may occasionally be a delay before the live feed reflects a recent change. This means that the availability or delivery estimate shown on a product page may change after an order is placed.

Once Gallery Direct confirms your order, we will contact you if:

• The product is no longer immediately available

• The expected stock date has changed

• Your order requires a different delivery service

• Your products will arrive separately

• We need more information to arrange delivery

If a delay materially affects your order, our customer service team will explain the available options.

Will all my products arrive together?

Not always.

Gallery Direct products may be held at different specialist warehouse locations. If your order contains several products, they may therefore be dispatched or delivered separately.

Furniture World will not charge you an additional standard delivery fee simply because Gallery Direct needs to split your order into more than one delivery.

If your order also includes products from another Furniture World supplier, those products are likely to arrive separately.

Gallery Direct delivery services

The service available depends on the product, its packaged weight and dimensions, your location and safe access to the property.

Parcel delivery

Smaller products are delivered to your door by a parcel carrier.

For selected deliveries, the carrier may offer:

• Delivery tracking

• A delivery-day notification

• Delivery to a neighbour

• Delivery to an agreed safe place

• The option to rearrange delivery

If a parcel is left with a neighbour or in an agreed safe place, the driver may take a photograph as proof of delivery.

Do not select a safe place unless it is secure, weather-protected and suitable for the size and nature of the parcel.

Standard furniture delivery

Larger furniture is delivered using a specialist furniture service.

Standard delivery does not include:

• Unpacking

• Assembly

• Removal of packaging

• Installation or wall fixing

Keep all packaging until you have inspected the furniture and are satisfied with it.

Enhanced delivery

Selected Gallery Direct products may qualify for an enhanced delivery service that can include:

• Delivery to an accessible room of your choice

• Unpacking

• Assembly where applicable

• Removal of delivery packaging

Enhanced delivery is not available for every product or postcode. Availability will depend on the product’s size, weight and construction and the delivery service allocated to your order.

Outdoor furniture is not eligible for Gallery Direct’s enhanced assembly service. Certain other products may also be excluded because of their weight, dimensions or installation requirements.

Furniture World will confirm what is included before an enhanced service is arranged.

Assembly and wall fixing

Where assembly is included in your confirmed delivery service, the team will assemble only the parts intended for normal furniture assembly.

The delivery team cannot:

• Drill into walls

• Install anti-topple restraints

• Attach furniture permanently to the building

• Carry out electrical, plumbing or specialist installation work

Furniture that includes an anti-topple restraint must be secured to a suitable wall after delivery. Wall construction varies, so appropriate wall fixings are not normally supplied.

If you are unsure which fixings to use or cannot install the restraint safely, consult a suitably qualified professional before using the furniture.

Heavy products and ground-floor delivery

Any individual packaged item weighing more than 85kg may be restricted to ground-floor delivery for safety and insurance reasons.

Other products may also be restricted because of their dimensions, weight or the access available at your property.

Check the product dimensions carefully and contact Furniture World before ordering if:

• The property is above ground-floor level

• There is no suitable lift

• Access involves narrow or steep stairs

• The delivery route contains tight turns

• Parking or vehicle access is restricted

• You are unsure whether the furniture will fit

Preparing for your delivery

Please prepare the property before the delivery team arrives.

Measure the complete route

Check:

• The furniture’s packaged and assembled dimensions

• External gates and pathways

• Communal entrances

• Door frames and internal doorways

• Hallways and corridors

• Stairs, landings and lifts

• Low ceilings and tight turns

• The space available in the intended room

Allow extra clearance for packaging and safe handling.

Clear the delivery route

Remove furniture, decorations, pictures, light fittings and other obstructions from the route.

The delivery team cannot move your existing furniture or personal possessions. If the intended room or delivery route is not clear, the order may be left in another safe and accessible location.

Tell us about access restrictions

Contact Furniture World before delivery if there are:

• Parking restrictions

• Narrow lanes

• Height or weight restrictions

• Steps leading to the property

• Restricted delivery hours

• Building-management requirements

• Difficult stairs or tight access

• Any other safety concerns

The delivery team will not continue with a delivery if they reasonably believe it could injure somebody or damage the furniture or property. They may agree an alternative safe delivery location.

[CTA: Read our preparing-for-delivery guide]

Choosing or changing a delivery date

If a delivery-date choice is offered, the carrier will explain the available dates after the products have been reserved and the delivery service allocated.

Gallery Direct will try to accommodate reasonable requests, but a preferred date is not confirmed until you receive specific confirmation from the delivery team or carrier.

If you need to rearrange your delivery, use the link or contact details in the delivery notification. Alternatively, contact Furniture World as soon as possible.

Additional costs may apply if a confirmed delivery cannot be completed because:

• Nobody is available to receive the order

• The address or contact information supplied is incorrect

• The team cannot gain safe access

• The product does not fit despite accurate dimensions being provided

• The delivery is refused without a product fault

Furniture World will explain any applicable redelivery cost before arranging another attempt.

If you ordered through a Furniture World store

If a member of our store team discussed particular access requirements, delivery arrangements or services with you, please also confirm those details with Furniture World Customer Service.

This helps us ensure that the correct information reaches Gallery Direct and the delivery team before your order is dispatched.

Customer Service: 01209 211327
Hours: Monday to Friday, 8:30am–5pm

Checking your furniture

Inspect the products and packaging as soon as reasonably possible.

Please check that:

• The correct products have arrived

• All expected packages are present

• There is no obvious damage to the packaging

• There is no visible damage to the furniture

Record visible damage with the driver where possible and take clear photographs before removing the packaging.

If anything is damaged, faulty, missing or incorrect, contact Furniture World rather than Gallery Direct. We will manage the issue with the manufacturer or carrier on your behalf.

[CTA: Report a delivery problem]

Gallery Direct delivery FAQs

Do I pay Gallery Direct’s delivery charges?

No. Prices shown on Gallery Direct’s trade information pages are retailer charges and do not apply to Furniture World customers.

Standard Gallery Direct delivery to mainland UK is free when you order through Furniture World.

Why is the estimate different from Gallery Direct’s dispatch time?

A dispatch estimate tells you when the order is expected to leave a warehouse. A customer delivery estimate also allows time for stock confirmation, order processing, route planning and the final journey to your home.

Use the estimate shown on the Furniture World product page as the best current guide for your order.

Is an in-stock Gallery Direct product held by Furniture World?

Not necessarily. Gallery Direct products are generally supplied from the manufacturer’s stock and delivered using its carrier network.

The live availability shown on Furniture World’s website is based on information supplied by Gallery Direct.

Can I collect my order from Gallery Direct?

Do not travel to a Gallery Direct warehouse. Its collection information is intended for trade account holders and does not create a customer collection option.

Contact Furniture World if you would prefer to collect your order. We will confirm whether Click & Collect is available for the particular products before you travel.

Can I choose an exact delivery time?

An exact time cannot normally be guaranteed. Gallery Direct fleet deliveries usually provide an AM or PM window, while parcel carriers may provide a narrower estimate on the delivery day.

Can my order be left in a safe place?

Some parcel and one-person deliveries may offer a safe-place or neighbour option.

This is not available for every order. Larger furniture and deliveries requiring access to your home normally require somebody to be present.

Does delivery include assembly?

Only where Furniture World has expressly confirmed an eligible enhanced delivery service. Standard delivery does not include assembly, unpacking or packaging removal.

Will the team attach furniture to the wall?

No. Delivery teams do not drill into walls or install anti-topple restraints. You are responsible for arranging suitable wall fixing after delivery.

What if my furniture will not fit?

You are responsible for checking the product dimensions and delivery route before ordering.

If safe delivery cannot be completed, the team may leave the product in another agreed accessible location or return it to the depot. A further delivery or collection charge may apply.

Who should I contact about my order?

Your purchase is with Furniture World, so please contact our customer service team about delivery dates, changes, damage, missing parts or returns.

Telephone: 01209 211327
Contact Furniture World

Returns

Furniture World’s normal returns policy applies to Gallery Direct products purchased from us.

Do not send products back to Gallery Direct unless Furniture World has specifically instructed you to do so. Contact our customer service team first so we can provide the correct return or collection instructions.

Read our Delivery Information & Returns Policy

Need more help?

Contact Furniture World before ordering if you need help with delivery access, product dimensions or the service available for a particular Gallery Direct product.

Customer Service: 01209 211327
Hours: Monday to Friday, 8:30am–5pm

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