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Care Plan


Looking after your investment 

Having invested in your new furniture it is only natural that you will want to keep it looking like new for as long as possible. This is why Furniture World in association with Staingard offer all customers their 5 Year Care Plan. Whether you buy a fabulous fabric sofa, a luxurious leather chair or a smart dining table, you can rest assured that by purchasing this Care Plan you are covered when an accident does spoil the appearance of your furniture. Stain removal and repairs will be taken care of at no extra cost to you.

Total Peace


• Fabric Upholstery
• Leather Upholstery
• Recliner Chairs
• Beds & Bedroom Furniture
• Dining & Cabinet Furniture


How does the care plan work?

What am I covered for?

How do I make a claim?

Simply follow the care
instructions provided at the time
you purchased your furniture
On the following pages you will
see a more detailed list of the
things you are covered for, and
what you are not covered for.
Essentially this Care Plan provides
cover for a comprehensive range
of household accidents that result
in damage or staining to your
All you need to do is call our
dedicated claims and advice line
on the number detailed on your
policy document within 7 days of
the incident occurring.
However if an accident threatens
to spoil the appearance of your
furniture all you have to do is call
our dedicated claims and advice
line and we will ensure that the
problem is taken care of. 
Following the delivery of your
furniture you will receive a
document detailing this and
also how to make a claim. It is
important to recognise that you
are not covered for a lack of care
of your furniture or abuse, and
multiple stains and damages
sustained over an extended
period of time are similarly not
A technician will be sent to your
home at a mutually convenient
time and we’ll take care of the
problem, if we are unable to
effect a satisfactory repair or
stain removal we will replace the





Furniture World’s Ultimate 5 year Care Plan is supported by a range of care products designed to ensure that you are able to maintain your furniture in the best way possible. These care products are specially formulated and produced by Staingard and are easy to use and effective.





Your sales consultant will discuss details of how to care for your furniture whilst you are choosing your item of furniture.


This will include all you need to know about The Staingard Care Plan. Having made your choice, simply ask your sales consultant to add the Care Plan to your order and that’s it!





STAINS: Adds, Cosmetics, Shoe Polish, Ink, Bleaches, Caustics, Corrosives, Paints, Superglue, Coffee, Ketchup, Cola, Human & animal bodily fluids, Dyes & dye transfer from newspaper print or clothing inc denim, All food stuff & drink


ACCIDENTAL DAMAGE: Rips, Bumps, Scuffs, Punctures, Scratches, Breakage, dents or chips, Water, liquid or heat marks, Pet damage (limited to 3 claims per period of insurance)

(Staining and accidental damage must result from a sudden and accidental event. This policy does not provide cover for an accumulation or build up over a period of time.)



Frame warpage and breakage

Peeling of veneered or laminate finishes

Lifting or peeling of the hide on leather furniture

Broken zips, castors and buttons

Bending and breakage of metal components

Failure of recliner mechanisms including electrical motors and associated electric components