Furniture World Stores are Open and Covid Secure

These are certainly unusual times however, we at Furniture World strongly believe that by working together we can all help to stop the spread of Covid-19.  Our number one priority is the safety of our customers, employees, and the wider community.  We have carried out a full review of our business inline with the governments Covid-19 secure guidelines to make sure we do everything we can to keep you safe.

As one of the South West’s leading Family retailers, we want to firstly say a big thank you to all the key workers, NHS staff, delivery drivers and all the others that have worked throughout to keep us safe and supplied with all those essentials We will be offering extra special savings to you all as the stores open. Thank You!

 

When will your stores Reopen?

We have now opened all Furniture World stores in line with the updated government guidelines 

Our Clearance store - The Outlet Barn, will reopen on Monday the 15th of June.

We very much look forward to returning to welcoming you all and of course, we will be making sure we have plenty of great offers for you also!

 

How will you keep your customers safe in the store?

  • We have worked with the government Covid-19 secure guidelines to make sure we have not only met them but exceeded where we feel we can.
  • We will ask you to maintain a social distance throughout the store which you will have seen already in place in many stores. 
  • When you arrive, you will be greeted, given a brief outline of how the store is operating and offered hand sanitizer.  We do hope you embrace this because we are only doing this to make sure we all work together to remain safe.  
  • We would politely ask that if you are showing any symptoms of Corona Virus that you refrain from coming to see us and pop back at a later date.
  • Each store will have paper towels or disposable gloves should you wish to use them, please just ask a sales consultant who will be happy to assist.
  • When trying our beds, you will be offered a 2m run of paper to lie on if required.  
  • All staff have access to PPE to use as required including face screens / Face masks / Gloves / Hand Sanitizer and anti-bacterial wipes. Strict no sharing will apply in all stores for all items such as cups / calculators / tape measures and pens etc.
  • Safe social distancing guidelines require 12.5 sq M per person. In our stores, we have doubled this to 25 sq m per person or 50 sq m per couple / small group. 
  • There is signage all around the stores reminding you to shop safely with practices such as only one person/group to use the lifts/stairs at a time.  Should the store reach this capacity the store will switch to operate a one in one out policy.  If this happens, we will ask you to either leave a phone number for us to contact you while you wait in the car or to make an appointment if preferable.
  • All our sales consultants, will, of course, make sure they always maintain social distance and will try to guide you through the store to mitigate congested areas.  As always, and now even more so, with Furniture World, we will not stand beside you, but we are always on hand to advise you!
  • Children are more then welcome in the store, however, we politely ask that you make sure they remain with you in-store (we all know how boring shopping for a new sofa is for children!)
  • We would suggest you bring your own tape measure and pen/pad if possible. Should you need to measure anything instore your sales consultant will do this for you.
  • When it comes to placing your order, each sales desk will have a protective screen between you and the sales consultant. We have created a safe zone around the desk and will minimize desk sharing. Each desk will have disposable pens for you to use to sign anything, the desk will be regularly wiped with anti-bacterial wipes and card payment machines will be cleaned after each use. 
  • Our preferred payment method is by debit/credit card however should you wish to pay in cash, the sales consultant will use gloves to do this.

 

Are you delivering?

  • Over the last few weeks, we have trialled our contact-free delivery service and have now expanded upon this. Our delivery teams work in fixed pairs and your delivery will be contact-free.
  • They will use hand sanitizer before and after each delivery, wear gloves and masks during the delivery and will ask you to maintain social distance whilst we deliver, preferable to stay in a separate room. 
  • All delivery and warehouse staff have their temperatures checked throughout the day. 
  • We will also aim to deliver to the safest location for you, if possible, to a garage or doorstep, however, if we must go inside the property it will be to the nearest room and with strict social distancing. All this will be discussed with you at the point your delivery is arranged to ensure that you are happy with how we will carry this out.

 

What about my current order with you?

It has been very frustrating over the past few months to get the information from our suppliers due to them all being shut down!  We are now getting more confirmation of their opening dates and over the coming days/weeks we will be making sure we update all customers on expected delivery times. We have already started to receive orders into our warehouse and have been working through to get these out to our customers – If you have any questions please email our distribution manager, Barbara – [email protected].

We are so grateful to all our customers for your patience and understanding during the last few months.

 

Can I order online?

Yes, you can. We did initially shut down our online business so that we could get more clarity from the government on what is required to carry this out safely. The website Is fully operational, and we are back to delivering nationwide. 

Any questions or assistance please email us at [email protected].

 

 

Stay safe.

Best wishes

 

Ryan Long

Managing Director

8th June 2020

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