Furniture World Coronavirus Statement

Update 25/03/2020

An important message from the Managing Director - Ryan Long

I have taken the decision to stop deliveries with immediate effect.  The Prime Minister’s statement on Monday 23rd March was very clear that the single most important action we can all take in fighting coronavirus is to stay at home in order to protect the NHS and save lives.  We at Furniture World, wholeheartedly support the need to do this and as a result, we need our employees to stay at home.  Some of our employees are already working from home but this latest development means that our warehouses and transport operations will now be suspended from midday today Wednesday the 25th Of March.

I believe that this is the responsible action to take right now and I hope you will agree.  I am extremely sorry that this will mean we are unable to fulfill delivery of outstanding orders for the time being.  It is uncertain how long this situation will continue, but we will be in touch when anything changes.

We are happy to carry on taking orders through our website.  A lot of items on the site are made to order, with lead times displayed.  There will inevitably be some disruption within the supply chain due to the enormity of this unfolding situation but we are available on e-mail to answer any questions or queries you have regarding new or existing orders. 

We believe this is the right thing to do.  We will endeavour to provide timely and effective communication as this rapidly evolving situation continues to develop.  In the meantime, I would like to thank you for your understanding and support and to extend our very best wishes to you all.

Ryan Long - Managing Director - 25th March 2020

 

E-mail contacts – 

Furniture World – sales@furnitureworld.co.uk

Customer service – customerservice@furnitureworld.co.uk

 

Update 23/03/2020

In the interests of our customers and colleagues well being, to stop the spread of this virus, we are today announcing that all Furniture World stores will be closing at 5pm and remaining closed until further notice.

This has been a very difficult decision but we pride ourselves on our customer service and our customer and staff health is our main priority.

You can still browse and buy from our online shop, so take your time, look around and so long as we can, we will deliver furniture to you.

Everyone at Furniture World would like to thank all the health workers, key workers and those who are working so incredibly hard to keep Cornwall going.

As soon as it is safe to open our doors and welcome you back into our stores, you will be the first to know.

Thank you.

 

19/03/2020

Temporary Delivery, Installation & Service Conditions

In light of the recent changes with Coronavirus, Furniture World has now taken extra precautionary measures to ensure our service remains unaffected whilst ensuring we protect both our staff and our customers. We have therefore decided to temporarily amend our terms and conditions for delivery, installation and service calls.

During this very fast changing and challenging situation for everyone, we would like to take this opportunity to highlight that we are doing everything possible to protect our colleagues and our customers.

We are working with reduced numbers of staff in one place at one time and reducing unnecessary contact between staff, whilst keeping warehouses operating safely.

Our warehouse staff wear gloves when handling goods and have access to hand washing facilities at all times. We have instructed more stringent hand washing at more frequent intervals for all members of staff.

We have put procedures in place for many members of staff to work from home to further protect employees and customers.

Deliveries & Carpet Fittings in Cornwall & Devon

  • All customers that are due a delivery will be contacted to confirm that nobody is self-isolating at the property. The drivers will also ask at the point of delivery. If there is anyone at the address in isolation or with symptoms, we will attempt to re-arrange delivery or deliver to the customers' doorstep or an open and accessible outbuilding.
  • We will also need to clarify whether there are any over 70’s at the property. If this is the case, we will deliver the item using gloves, leaving the item wrapped if requested and we will sign for the delivery on your behalf. Additionally, we request that a safe distance is kept from our drivers at all times.

Nationwide Deliveries

We have been in direct contact with all external courier services that we use, who are also complying with official guidance from the UK Government and Public Health England to protect you completely.

We can confirm when your furniture leaves the Furniture World warehouse it will be handled with additional safety measures in place by our courier services as follows –

Courier Statement

To help combat the spread of COVID-19, we have put precautionary safety measures in place, including:

  • Educating our staff on prevention
  • Emphasising frequent and proper handwashing
  • Cleaning high contact points more frequently
  • Providing hand sanitiser where appropriate
  • Working with local health authorities

We have also introduced a revised delivery procedure as follows

  • If the recipient customer refuses to sign for a delivery on our hand held device, our driver will enter their name and enter CV (Coronavirus) in the signature field
  • The customer will still have the opportunity at delivery point to confirm any damage or missing parcel.
  • The CV Signature will then be classed as a successful delivery to your property

Furniture World Coronavirus

In line with government guidance, Furniture World will continue to operate as usual with extra measures in place and we will update our customers accordingly if there are any changes by carefully following official guidance from the UK Government and Public Health England our colleagues and customers health is our number one priority.

If you have any queries regarding orders, Head Office is still open Monday – Friday 8.30am – 5.00pm to help. You can also email us on Saturday’s and Sunday’s by contacting sales@furnitureworld.co.uk, all emails will be monitored and we will aim to reply as soon as we can.

 

 

Posted by Furniture World
19th March 2020

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