Deliveries & Returns

Deliveries

At Furniture World we offer a local delivery service across Cornwall and into Devon for many of our items of furniture using our own fleet of delivery vans and drivers.

We charge a standard delivery fee of £20 for all local deliveries, this can be paid within the stores at the time of purchase or will be added to your order when purchasing online. This service delivers the furniture to your door/hallway only. 

We offer a premium delivery service for just £40. On arrival with your furniture, we unwrap the items for you. Place the item of furniture into the room of your choice. Including upstairs. We then take away all of the packaging for you. You can pay for premium delivery in our stores at the time of purchase or chose the premium option at checkout when purchasing online

Out Of Stock Items

For any items that are currently out of stock on the website or that are custom made, delivery will be estimated. You can telephone Furniture World on 01209 210080 between the hours of

9.00am – 5.00pm Monday to Friday,

Where we can advise you when our next delivery of stock will arrive to us and when dispatch to you can be expected.

Deliveries Outside of Cornwall and Devon

If you do not live in the area covered by our own delivery team and require your delivery outside of the West Country this can be arranged. We have access to a wide range of courier services to deliver anywhere in the UK.

The price of the delivery service will vary dependant on the size and weight of the item purchased. We will be able to advise you on any additional charges for the use of our courier service. Please visit us in store or contact us via telephone or e-mail for a quote.

When items are delivered outside of Cornwall we use a variety of courier services. Courier services often vary and the choice of courier used for orders are based on particular items ordered. Delivery is to the door only, no liability or responsibility can be accepted beyond this point. Delivery personnel cannot be held responsible for minor damage caused after the delivery has been made.

Please provide as much information as possible when making an order to enable a swift and efficient delivery service to you. We request that you provide us with detailed information at the checkout about any delivery instructions which might help aid us in finding your property and delivering your item of furniture.

Please check that your delivery address is correct and up to date and make sure that someone will be available at the address to take delivery of the furniture. Deliveries take place between Monday-Friday between the hours of 8.00am and 7.00pm. A confirmation email will be sent to you once an order has been placed. Once your order is processed we will confirm the item has been dispatched from us with a further e-mail, this will include a tracking number for the delivery if using our courier service. It is then possible for you to log onto the couriers' website and track your order to find out what day delivery is scheduled for.

It is the customer’s responsibility to ensure there is sufficient access for furniture ordered to fit through doorways, hallways and corridors. The sizes of our products can be found on the dimensions tab on the website for the items that you are ordering. If you are worried that an item may not fit in your home then please do not hesitate to call us where one of our Furniture World team can advise on the overall box dimensions to aid in delivery as some items will be delivered as a consignment of separate boxes.

Unfortunately, due to the size of our furniture items and our location in Cornwall, some particular postcodes will incur higher courier costs. If you are interested in purchasing an item of furniture and live in one of the below postcodes please contact us before placing your order to get an accurate delivery cost.

The central belt of Scotland

AB10/11/12/15/16/24/25, EH, DD, DG, FK1-18, G, KA, KY, ML, PA 1-19, PH 1-10, TD

Scottish Highlands and Northern Ireland

AB 1-9/13/14/21/22/23/30-39/41-44/45/51-56, IV 1-56/ KA 27-28 / KW 1-14 / FK 19-21 / PA 20- 39 / PH 11-40 / BT /

Southern Ireland / Orkney / Shetland / Isle of Wight / Isles Of Scilly and the Channel Isles.

Additional postage charges will vary depending on your location and the size and weight of the furniture ordered. Please contact us on 01209 210080, via e-mail sales@furnitureworld.co.uk or via our online contact form where we will be happy to supply you with a quote for the cost of delivery.


Returns and Refunds

At Furniture World, customer satisfaction is our number 1 priority and we want you to be one hundred percent happy with your purchase from us.

If you are not happy with your new item of furniture then please contact us via telephone or e-mail where we can advise you on what can be done. We will offer full no obligation returns and refunds if an item arrives to you damaged or in unsatisfactory condition. Please do not hesitate to contact us if you have any concerns.

For any exchange or refund, we must be contacted within 14 days of delivery. We retain the right to refuse refunds after this time and where items are returned to us in unsatisfactory conditions. This does not affect your statutory rights.

Please do not hesitate to contact us at Furniture World if you are not fully satisfied with your item. We will do our utmost to resolve any issues.