Deliveries & Returns

Furniture World Delivery Information



 

 

Nationwide Delivery

Made Easy

 

We aim to get your order to you in the quickest time possible, we have access to various delivery methods across the UK so if you have a specific requirement please speak to a member of our team and we will do our best to help.

We understand that hidden delivery charges can be frustrating, that's why we offer a £30 no fuss delivery charge on every order, no matter your location across mainland UK*.

 

 

Delivery Details

 

  • Small Items – These will be sent out via one of our reputable couriers and will be a “to your door service only”, these will be items such as; Headboards, Bedsides etc. This will mean that it is left with you to take to your room of choice.
  • Large items – These will be delivered by either our team or by one of our couriers and this will be a “room of choice” service where the item will be carried and placed in a room of your choosing by a two-man team.
  • Delivery Locations – We cover the whole of England, Wales& Scotland with a surcharge to remote areas in Scotland and Northern Ireland, contact a member of the team to confirm the price. 
Furniture World Delivery Van


Delivery Charges

 

To keep your costs to a minimum, our delivery rates are on a 'per order' basis, rather than 'per item'.

If you have ordered multiple items, we will contact you to ask if you wish to have all items delivered together, as lead time may vary, or receive them as they arrive in stock. 


Furniture World Delivery Costs

PLEASE NOTE small items can be sent via our couriers which will be to your front door, larger items will be delivered as a two-man service to a room of your choice. *

Please contact us to confirm the price for delivery to your area if it is outside of Mainland England and Wales.

*Areas such as Scottish Highlands, UK Islands and Scottish Islands may incur a surcharge, please contact us for more information and to confirm a price. Unpack and assemble can be arranged for a surcharge which will be dependant on the item being delivered.


Estimated Delivery Time

Once your order has been processed, you’ll be provided with an estimated day and time of delivery. This will also be noted on the product detail page. Our delivery schedules depend on stock levels and, of course, whether your item has been made to order. As you would expect, furniture that has been made to order will take longer, but it's always worth the wait.

Whilst we try and show accurate lead times, these can vary throughout the year. If you require something sooner than the lead time suggests please contact a member of our team as we may be able to deliver sooner.

 

Stock Items

Special Order Items

We will contact you to arrange a suitable delivery day, and on the day of delivery, you will be notified of a time slot.

Once the item is in stock, we will contact you to arrange a suitable delivery day. On the day of delivery, you will be notified of a time slot.

 

*This is for Devon & Cornwall only

Changes to Order

We will contact you when we receive your information to confirm your order and delivery time. All items can be amended if required at this point in the process.

Many items are made to order and therefore these cannot be amended once the order has been placed, this is usually within 5 days.

We know that any issues are stressful with this kind of purchase, so we are ALWAYS at the end of the phone or contactable via email to assist you through the buying journey.


Returns

At Furniture World, customer satisfaction is our main priority and we want you to be 100% happy with your purchase from us.

Once the item is delivered please check it to make sure it's the item you have ordered, also make sure that you check the item for damages, if you spot something on the item(s) or the packaging please note the issue down on the delivery note before you sign up for the delivery. This will help us to put our claim forward with our suppliers/delivery company.

At the point of delivery, you have 14 days in which you can decide to return the item to us if the item is unsuitable or you have changed your mind.

If you are not happy with your new item of furniture then please contact us via telephone or e-mail where we can advise you on arranging a collection of the unwanted item. We ask that all customers retain the packaging until they are 100% happy with their new furniture as this will be required should any item need to be returned toFurniture World. Once the item is returned to our depot and checked, a full refund will be issued to you. When returning items to us they must be in exactly the same condition as they were delivered to you and include all original packaging.

For any exchange or refund, we must be contacted within 7 days of delivery. We retain the right to refuse refunds after this time and where items are returned to us in an unsatisfactory condition. This does not affect your statutory rights.

Unfortunately, damages do occasionally happen and if this is unfortunate enough to happen to your order, then please contact us immediately where we will do everything to replace the damaged item for you. We will require photographic evidence of any damage and once received can resolve your order. If your order is received damaged or you are not 100% happy with the quality please contact us on sales@furnitureworld.co.uk referencing your name and postcode together with images of the damaged item. Once we have received photographs from you we will liaise with you to arrange a replacement delivery and collection, if this is not satisfactory a refund can also be arranged.

Please do not hesitate to contact us if you are not fully satisfied with your item. We will do our utmost to resolve any issues.


Refunds & Cancellation

You have the right to cancel your order within 14 days, except for the following:

- Items that cannot be resold for Health and Safety reasons; e.g. Beds, Pillows and Duvets that have been opened and used.

- Flatpack furniture that has been assembled

Should you find that your items are unsuitable, or you change your mind:

- Special Order Items such as Sofas with specific fabrics that we have ordered and have been manufactured specifically for you can be cancelled but this would be subject to a re-stocking charge that will be dependent on the item’s location and its value.

All returns for items that are either deemed not suitable or a customer has changed their mind on will be subject to a collection charge that will be dependent on the item’s location and its value.


If There Is A Problem

From time to time as with all things in life, problems happen and as a family company, we take pride in how we deal with these problems. Various items get dealt with in different ways to find the solution to an issue that suits you and ultimately resolving it as quickly as possible with little disruption.